Terms of Service & Privacy Policy

Effective date: April 17, 2026 · Last updated: April 17, 2026

Overview

Straight2Camp is a transport support service by LiteHalls designed to move Prospective Corps Members (PCMs) safely from designated pickup locations to their NYSC orientation camps.

LiteHalls is an EdTech company that acts solely as a booking, coordination, and facilitation platform. LiteHalls does not own, operate, or directly control any transport vehicles or drivers.

Eligibility

This service is strictly for registered NYSC Prospective Corps Members (PCMs). Each user must book individually using accurate personal details.

Booking & Confirmation

All bookings must be completed before the stated deadline and are only valid after successful payment.

Trips depend on availability and matching. If a bus is not filled or properly matched, the trip will be cancelled and a full refund will be processed to your bank account within 24 hours.

Seat numbers selected during booking are not guaranteed. LiteHalls reserves the right to reassign or overrule seat allocations where necessary for operational, safety, or logistical reasons.

Pickup Policy

The default pickup location is the University of Ibadan, Cooperative Complex, 2nd Gate. Any changes or route-specific pickup points will be communicated ahead of your travel date.

Exact pickup details will be shared ahead of time. Passengers are expected to arrive early and be ready.

There will be no waiting beyond 15 minutes at the pickup location. Failure to arrive within this window may lead to loss of your seat and no refund.

Travel & Delays

Trips may be pooled with other PCMs. Minor delays may occur due to coordination, traffic, or road conditions.

LiteHalls is not responsible for delays caused by traffic, weather, road issues, or government or security directives.

Luggage Policy

Passengers are expected to travel light. A maximum of two (2) travelling bags is allowed.

Any luggage beyond this may attract additional charges or lead to cancellation of the trip.

The safety of your luggage remains your responsibility. Valuable and fragile items should be kept with you at all times.

Safety & Security

Passenger safety is important. Responsibility for safety during the trip rests primarily with the independent driver and transport operator providing the service.

LiteHalls undertakes reasonable efforts to connect users with transport providers who present valid documentation, but does not guarantee or control the conduct, actions, or performance of any driver or transport operator.

Passengers are strongly advised to remain alert during travel, follow safety instructions, and avoid unnecessary risks.

We strongly discourage night travel where possible, in the interest of passenger safety.

Prospective Corps Members (PCMs) may be covered under the National Youth Service Corps (NYSC) group insurance scheme, administered by its designated provider (such as Capital Express Assurance Limited), in accordance with NYSC provisions.

Conduct & Stops

Passengers are expected to behave respectfully toward LiteHalls staff, drivers, and other passengers at all times. Non-cooperative, disruptive, or abusive behavior may result in immediate termination of the trip.

In such cases, the passenger may be eligible for up to an 80% refund at the discretion of LiteHalls, or may be handed over to appropriate authorities where necessary.

Any request for stops (rest, food, etc.) is made at your own responsibility and must not significantly delay the trip.

Cancellation & Refund Policy

Cancellation more than 24 hours before pickup qualifies for an 80% refund.

Cancellation within 24 hours of pickup will not be refunded.

Missing your trip due to lateness will also result in no refund.

Unfulfilled Trips

If LiteHalls cancels your trip due to logistics (such as insufficient passengers), you will receive a full refund within 24 hours.

Safety & Privacy

For safety, coordination, and service delivery, your real-time location and relevant trip information may be shared with drivers, internal teams, or emergency services where necessary.

Liability

LiteHalls acts solely as a platform connecting passengers with independent transport providers and does not operate as a transport company.

While LiteHalls uses reasonable care in selecting transport partners, it shall not be liable for the acts, omissions, negligence, or misconduct of any independent driver or transport provider.

To the fullest extent permitted by applicable law, LiteHalls shall not be liable for:

• Loss or damage of personal belongings
• Delays outside its reasonable control
• Issues arising from passenger actions or negligence
• Incidents, accidents, injuries, or security events occurring during transportation by independent operators

Nothing in this section excludes liability where such limitation is not permitted under applicable law.

Lost Items

Passengers are responsible for their belongings. While we may assist in contacting drivers, recovery of lost items is not guaranteed.

Changes to Terms

These terms may be updated from time to time. Continued use of the service implies acceptance of any updates.

Contact & Support

Email: s2c@litehalls.com